FAQS

We believe deeply that what you put into your body matters. Especially for a product such as tea, where you are directly steeping ingredients into your beverage, it's vital those ingredients are clean, safe and healthy. The USDA organic certification program helps ensure this. Our products have been certified as free from any substance on the USDA's prohibited list. This includes pesticides, a long list of chemicals and synthetic fertilizers, all of which can be found on the USDA's official website.

Yes, this costs our company more time and energy. Yes, this costs our company more money. But when viewing the tradeoff between costs and health, from our perspective there wasn't even a question.

We are proud to be 100% USDA certified organic.

The best place to learn about our products is on the product's page. From there you can find ingredients, inspiration behind the product and related order availability. If you have further questions, don't hesitate to reach out at hello@downybird.com.

We are always developing new custom blends! To ensure you never miss a new release, follow us on Instagram @downybirdtea and be sure to subscribe to our newsletter below!

You can track your order using the number provided in your confirmation email. Most orders will ship within 1-3 business days. Due to COVID-19 supply chain disruptions, some orders may ship up to 5-7 business days after the order is placed.

We cannot cancel an order once it has been shipped. If you wish to cancel or change an order that is already placed, please contact us at hello@downybird.com as soon as possible.

We cannot guarantee an address change for an order that has already shipped. If you wish to alter an order that is already placed, please contact us at hello@downybird.com as soon as possible.

We hope you love your Downybird Tea! We stand behind our product and are proud to offer you a 100% happiness guarantee. If your purchase fails to meet your expectations, please reach out to hello@downybird.com within 30 days of purchase for a full refund.